Refund & Return Policy – Tangible Products

 

 

Effective Date:19/08/2025

At Indicasoft.com, operated by Toomoki Technologies Services and Private Limited, we aim to ensure customer satisfaction with our physical products. This policy governs returns, replacements, and refunds for physical goods purchased directly from us.

 

1. Eligibility for Returns & Refunds

You may request a return/refund if:

• The product is defective, damaged, or not functioning as described.
   

• The wrong item was shipped.
   

• The product is unused, in original packaging, and returned within 5-7 days of delivery.
   

 

2. Non-Refundable/Non-Returnable Items

• Products damaged due to misuse, mishandling, or unauthorized repairs.
   

• Items without original packaging, serial number, or invoice.
   

• Customized, clearance, or special-order items.
   

 

3. Warranty & Repairs

• Hardware products may come with a manufacturer’s warranty.
   

• If eligible, defective items will first be repaired or replaced before a refund is issued.
   

• Warranty terms vary by product and will be provided at purchase.
   

 

4. Refund Process

• Refund requests must be submitted via email to customersupport@indicasoft.com along with proof of purchase and issue details.
   

• Approved refunds will be processed within 5-5 business days after inspection and approval.
   

• Refunds will be credited to the original payment method.
   

 

5. Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong/defective product).
   

• Original shipping charges are non-refundable unless required by law.
   

 

6. Contact for Returns & Refunds

Toomoki Technologies Services and Private Limited
Email: support@indicasoft.com
Phone: 02231846644